Last updated: May 7, 2026
We want every Nova customer to be happy with their purchase. If Nova isn't for you, you have a full 14 days to ask for your money back — no questions asked.
Every Nova license is covered by a 14-day money-back guarantee. If you contact us within 14 days of your purchase date, we will refund 100% of the amount you paid, no questions asked.
Email [email protected] from the same address you used for the purchase. Include your license key, order number or the last four digits of the card you paid with. Optionally, tell us why you're asking for a refund — it helps us improve, but it is not required.
We aim to confirm every request within 24 hours on business days. The refund itself is issued through the original payment method and usually shows up on your statement within 3–10 business days.
After 14 days, refunds are no longer automatic. We still review every request fairly — for example, in cases of accidental duplicate charges or billing errors. Email [email protected] and we will get back to you.
Refunds may be denied or limited where there is clear evidence of fraud, chargeback abuse, license-key reselling or where local law prohibits a refund. EU consumers retain their statutory 14-day right of withdrawal under Directive 2011/83/EU regardless of this policy.
Email [email protected]. We reply in English, German, French, Spanish and Russian.